Service
UX & Product Design
Design complex products around what users actually need to accomplish, especially where poor UX directly affects revenue or operations.
The products I design are ones where a confusing screen costs money: multi-party booking calendars, settlement ledgers, campaign matching queues, and festival programs. The goal is to make complicated information clear enough that someone can act on it quickly and correctly. At HomeKeepr I rebuilt the agent dashboard around the decision to upgrade, and subscriber churn fell from 21.5% to 6.3%.
Ready to talk about what you're building?
30 minutes, free, no pitch. Tell me where the product is stuck, what you've already tried, and what has to be true six months from now.